About the Role
We are looking for a full-time Receptionist / Client Experience Coordinator who is organized, proactive, compassionate and thrives in a fast-paced healthcare environment.
This role is much more than answering phones. You will be a key part of creating an exceptional client experience while helping our practitioners and administrative team operate efficiently and effectively.
What You'll Do
Provide exceptional client service and support
Manage scheduling, payments and client accounts using Jane
Support practitioner schedules and care plan continuity
Coordinate client and practitioner communication
Maintain accurate records and administrative processes
Order, restock and organize office and clinical supplies
Assist with light cleaning and maintaining a professional environment
Assist with daily operations and special events
Help ensure the practice runs smoothly and efficiently each day
Compensation
Competitive hourly wage based on experience
Paid vacation
Supportive and collaborative team environment
Requirements
Previous experience working in a healthcare setting
Experience in a multidisciplinary practice strongly preferred
Experience using Jane App (Jane EMR) is required
Exceptional customer service and communication skills
Strong organizational skills and attention to detail
Ability to multitask and remain calm under pressure
Comfortable learning new systems and processes
Professional, reliable and team-oriented
About Us
Russell Health Collective is a growing multidisciplinary healthcare practice committed to helping people move, feel and live better. Our team includes chiropractors, physiotherapists, massage therapists, psychotherapists, a dietitian and yoga/Pilates instructors working together under one roof to provide exceptional client care.
What Makes Russell Health Collective Different
At Russell Health Collective, we believe healthcare should be proactive, collaborative and client-centred. We have built a supportive team environment where practitioners and administrative staff work closely together to help clients achieve their goals.
We are proud of our positive workplace culture and are looking for someone who genuinely enjoys helping people and being part of a collaborative healthcare team. This role is best suited to someone who enjoys taking ownership, thinking ahead and solving problems independently rather than waiting to be directed.
How to Apply
Please submit your resume and a brief cover letter outlining your healthcare administration experience and why you feel you would be a great fit for Russell Health Collective.
Applications can be sent to both lloyd@russellhealth.ca and emily@russellhealth.ca.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.